Returns & Refunds Policy
Last updated: October 25, 2026
Last updated: October 25, 2026
We want customers to feel confident purchasing our products. This policy explains when returns may be accepted and how refunds are handled.
Return Method
To return an item, customers must ship the product back to us via mail or package delivery service after receiving return approval.
To return an item, customers must ship the product back to us via mail or package delivery service after receiving return approval.
Return Eligibility
Items may be eligible for return if they meet the following conditions:
Items may be eligible for return if they meet the following conditions:
- The item is completely unused, clean, and in its original condition.
- The item is returned in its original packaging when possible.
- The return request is made within the allowed return window described below.
Items that show signs of significant use, damage caused by misuse, or modification are not eligible for return.
Return Window
Return requests must be made within 10 days of receiving the order. Returns requested after this 10-day period will not be accepted.
Return requests must be made within 10 days of receiving the order. Returns requested after this 10-day period will not be accepted.
Return Fees & Costs
- Restocking Fees: We do not charge any restocking fees ($0.00) for returned items.
- Return Shipping Costs: Customers are responsible for paying all return shipping and freight costs, unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible. When reporting a damaged item, please include:
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible. When reporting a damaged item, please include:
- Your order number
- Photos showing the damage to the product
- Photos of the packaging if applicable
We will review the situation and work with you to determine the appropriate resolution.
Return Process
To start a return, please contact us at support@fuentespond.com with your order number and the reason for the return. If the return is approved, we will provide the exact return shipping address and instructions.
To start a return, please contact us at support@fuentespond.com with your order number and the reason for the return. If the return is approved, we will provide the exact return shipping address and instructions.
Refunds
Refunds are processed after returned items are received and inspected at our facility. If a return is approved, the refund will be issued to the original payment method used during purchase. Please allow 5 to 7 business days for the refund credit to appear on your statement, depending on your financial institution.
Refunds are processed after returned items are received and inspected at our facility. If a return is approved, the refund will be issued to the original payment method used during purchase. Please allow 5 to 7 business days for the refund credit to appear on your statement, depending on your financial institution.
Questions About Returns
If you have questions about returns or refunds, please contact us:
Fuentes Lake & Pond Inc.
support@fuentespond.com
If you have questions about returns or refunds, please contact us:
Fuentes Lake & Pond Inc.
support@fuentespond.com