Shipping Policy

Last updated 03/04/2026

Thank you for your interest in our products. This Shipping Policy explains how orders are processed and shipped.

 

Order Processing

Orders are typically processed within 1–3 business days after payment is received.

Orders are processed during normal business days (Monday through Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the next business day.

Processing times may vary during periods of high order volume.

 

Shipping Carriers

Orders are shipped using major carriers such as UPS or other appropriate shipping providers depending on the size of the order and destination.

The carrier used for your order will be shown at checkout when shipping options are calculated.

 

Shipping Costs

Shipping costs are calculated automatically at checkout based on:

  • package weight
  • package dimensions
  • destination address
  • selected shipping method

Customers will see the total shipping cost before completing their purchase.

 

Order Tracking

Once an order has shipped, customers will receive a shipping confirmation email containing tracking information.

Tracking information may take a short period of time to become active once the carrier receives the package.

 

Delivery Time

Delivery times vary depending on the destination and the shipping method selected.

Estimated delivery times are provided by the carrier and may vary due to weather, transportation delays, or other factors outside our control.

 

Shipping Address Accuracy

Customers are responsible for ensuring that shipping addresses are entered correctly during checkout.

If an incorrect address is provided and the order has already shipped, additional shipping fees may apply if the package must be re-routed or reshipped.

 

Shipping Delays

While we work to process and ship orders promptly, we are not responsible for shipping delays caused by carriers, weather conditions, customs processing, or other factors outside our control.

 

Questions About Shipping

If you have questions about shipping or your order status, please contact us:

Fuentes Lake & Pond Inc.
support@fuentespond.com