1. RETURNS AND EXCHANGES. For items purchased online, returns and exchanges are accepted within 30 days of the delivery date. To initiate a return or exchange, please contact us at Support@fuentespond.com to obtain a return authorization. Be sure to include the item’s order number and your reason for the return or exchange. returns or exchanges that are shipper without authorization may not be accepted. Please allow up to 10 business days for your refund to be processed once we recieved your return or exchange.
2. RETURN SHIPPING. Return shipping on items that are being returned/exchanged for any reason will be paid for by the customer.
3. CONDITION OF ITEMS. Except for items that were damaged when purchased, items may be “open box” but must be unused, undamaged, and complete with all orginal packaging.
4. FORM OF PAYMENT. Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.
5. RESTOCKING FEE. Except for items that were returned/exchanged for being damaged or defective, to cover the cost of inspecting, repackaging, and restocking certain items, a restocking fee of 15% (or the maximum amount permitted by law, whichever is less) may be assessed for all items on our store. The restocking fee will be deducted from the refund amount, if any, where permitted by state law.
If you have any questions about this return policy, please contact us at Support@fuentespond.com
